Kimberly Dudley Counseling, LLC

TRAINING: REFUND and COMPLAINTS POLICIES

This policy acts as a guide for participants who experience an unavoidable, unexpected life event that disrupts their ability to attend the immersive training alongside the cohort they selected at time of registration. As stated at time of payment, the registration fees associated with our training programs are non-refundable. This is to ensure fairness and timeliness in planning and organizing our cohorts.

This policy applies to:

• Any and all individuals who register for any training program offered by Kimberly Dudley Counseling, LLC including but not limited to the immersive training: Trauma and the Nervous System
• All registration fees communicated as non-refundable at the time of enrollment via written statement
• Confirmed registration

GRIEVANCE, SCHEDULING, AND FINANCIAL HARDSHIP POLICY

Registration fees are designated as non-refundable and are used to cover administrative costs, materials preparation, board approval for CEs, presenter allocation, and meal preparation along with other fixed expenses associated with this training.

We also recognize that unavoidable and unexpected life events may arise. In this case, Participants are welcome to submit a formal request for a grievance as described above. Please note that submission of a grievance is not a guarantee of reimbursement. Requests based solely on change of mind, scheduling conflicts, or financial hardship will generally not be considered grounds for reimbursement. Participants with scheduling conflicts will be offered to reschedule one time to a cohort operating within one calendar year. Financial hardships will be considered on a case-by-case basis and will generally be given the opportunity to apply for a sliding scale slot.

To apply for a Grievance Exception, Scheduling Conflict, or Financial Hardship, please submit the following:

• Full name
• Program name and start date
• Proof of payment
• Detailed explanation of the grievance, scheduling conflict, or financial hardship
• Supporting documentation (if applicable)

Documents should be submitted to:
KimberlyDudleyVCC@gmail.com and Jeremiah@JRiceTherapy.com

Once received, you will be sent a confirmation of receipt email. Our team will review the request with an expert review panel and respond within 14 business days. A written response will be sent via email outlining the rationale, policy, and decision for your unique request.

COMPLAINTS

We are committed to the process of clinician-to-clinician training. We recognize that the materials presented in our immersive training may cause some discomfort to the participants due to the nature of examining the lived experience while exploring the process of trauma recovery. We are committed to approaching this training, our professional relationships, and our interactions with participants with the utmost respect and ethical care as outlined by our state’s licensing boards within the counseling profession. We are not acting as your personal therapists in this training and as such are not held to client/clinician professional relationship as outlined by our licensing board(s).

Participation in any of our trainings are voluntarily. You are free to withdraw from any session, at any time, and for any reason. Please note that refunds will not be offered for dissatisfaction with the presenters, training materials or content, conflict with peers, or intrapersonal dissatisfaction etc., due to training content.

If you should have a complaint about the registration process, training sessions, presenters, content, or listening partner process, please note that we will adhere to the following:

• Treating all complaints seriously and respectfully
• Ensuring confidentiality where possible
• Handling complaints without bias or retaliation
• Resolving complaints as quickly as possible
• Providing clear outcomes and explanations

During the course of the training you are offered a chance to provide feedback on your experience. The feedback is held confidentially, and taken to our expert review board as a way to uphold transparency. Where appropriate, we encourage participants to approach our staff directly with complaints. It is our expressed goal that conflicts that arise be held with compassion as part of a normal rupture and repair experience and believe that many issues can be resolved quickly through informal communication. If an informal process of reconciliation is not appropriate or is unsuccessful, a formal complaint may be submitted as outlined in the following.

To submit a formal Complaint, please submit the following:

• Full name
• Program name and start date
• Proof of payment
• Detailed explanation of the complaint
• Supporting documentation (if applicable)

Complaints should be submitted to:
KimberlyDudleyVCC@gmail.com and Jeremiah@JRiceTherapy.com

Once received, you will be sent a confirmation of receipt email. Our team will review the complaint with an expert review panel and respond within 14 business days. A written response will be sent via email outlining the rationale, policy, and response that may include (where applicable) explanation and clarification, reassessment or review, staff performance management and education, or policy review.

All complaints will be handled confidentially and information will only be shared with our expert review panel to ensure transparency for resolution of the matter. Records will be securely maintained in accordance with our privacy policy and requirements.